TLÜ ÕIS

Information Services

Course code

INT6011.DT

old course code

INT6011

Course title in Estonian

Infoteenindus

Course title in English

Information Services

ECTS credits

4.0

Assessment form

Examination

lecturer of 2023/2024 Spring semester

Not opened for teaching. Click the study programme link below to see the nominal division schedule.

lecturer of 2024/2025 Autumn semester

Not opened for teaching. Click the study programme link below to see the nominal division schedule.

Course aims

To create opportunities for acquiring knowledge about of the essence, tasks and organization of information services in the digital age; about the information needs and creation of information services to satisfy them in the digital era

Brief description of the course

The formation and evolution of information services. Information services institutions (libraries, information centers). Information needs of target communities (target groups). Typology of information services. Reference and current awareness services. Information service models and levels. Information service behaviour. Information service development process. Services for different user groups. Information service quality assessment. Practical experience in evaluation and use of information sources, reference interviewing and search techniques.

Learning outcomes in the course

Upon completing the course the student:
- has knowledge on the various forms of information services;
- is able to determine the users' information needs, to conduct reference interviews and interpret a patron's information request;
- is able to select appropriate information resources to satisfy the request;
- is familiar with the methods for assessing the quality of information services.

Teacher

lekt Elviine Uverskaja,

Study programmes containing that course