Internationalization, Multiculturalism and the Challenges for Business Management
Course code
old course code
Course title in Estonian
Rahvusvahelistumine, multikultuurilisus ja ärijuhtimise väljakutsed
Course title in English
Internationalization, Multiculturalism and the Challenges for Business Management
ECTS credits
approximate amount of contact lessons
Teaching semester
spring 1
Assessment form
lecturer of 2019/2020  Autumn semester
Anastassia Zabrodskaja (inglise keel) tavaline kursus
lecturer of 2019/2020  Spring semester
lecturer not assigned
Course aims
Objective is to expose students to selected topics in the area of managing in a multicultural environment. Students will learn about the challenges that managers of both domestic and international businesses face in managing across cultural boundaries. The course will focus on the impact of culture at the level of the individual, the team and the organisation. It will demonstrate how cultural factors influence behaviours in the workplace, and develop skills needed to manage effectively in cross-cultural situations.
Brief description of the course
The following topics will be covered: fundamental dimensions of culture, how culture affects behaviour, cognition, motivation, and emotion in organisations, cross-cultural communication, negotiation and conflict resolution, management of a multi-cultural workforce and the impact of group heterogeneity/homogeneity on various group performance aspects.
Independent work
Active participation in all class activities (group work, work in pairs, individual work, discussions etc.); portfolio submission and defence by the deadline.
Learning outcomes in the course
By the end of this course, students will:
- be able to use the tools (models, frameworks) in order to analyse and appreciate critical incidents in multicultural business settings;
- be able to build bridges between people from different cultures in an international negotiation situation;
- anticipate and manage the cultural issues that will likely arise when people from any two cultures do business;
- develop skills relevant to managers of multinational corporations, as well as those operating in other dimensions of business.
Assessment methods
Exam = active participation during classroom discussions and activities, and a 6000 word portfolio. The defence of the portfolios will take place on 02.03.
Professor Anastassia Zabrodskaja
Study literature
Study literature is provided via a Dropbox folder called “KOI7021.FK Internationalization, Multiculturalism and the Challenges for the Business Management”. To join it, you have to email me.
Holden, Nigel, Snejina Michailova and Susanne Tietze (eds) 2015. The Routledge Companion to Cross-Cultural Management. London and New York: Routledge Taylor & Francis Group.
Lahti, Malgorzata. 2015. Communicating Interculturality in the Workplace. Jyväskylä Studies in Humanities 262.
Laukkala, Janne. 2015. Third party in workplace conflicts: The mediator´s conflict management and intercultural competences. Jyväskylä University, School of Economics.
Scheel, R. and F. Crous 2007. Leveraging Organisational Cultural Capital. Journal of Industrial Psychology 33(1), 29–37.
Thomas, D.C. 2008. Cross-Cultural Management: Essential Concepts. Sage Publications. Chapter 3: Comparing Cultures: Systematically Describing Cultural Differences, pp 47–69.
Replacement literature
Study literature and recommended literature is provided via a Dropbox folder, named “KOI7021.FK Internationalization, Multiculturalism and the Challenges for the Business Management”. No need to search for the replacement sources.