Records Management and Services
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Course code
INT7132.DT
old course code
INT7132
Course title in Estonian
Dokumendihaldus ja teenused
Course title in English
Records Management and Services
ECTS credits
4.0
Assessment form
Examination
lecturer of 2023/2024 Spring semester
Not opened for teaching. Click the study programme link below to see the nominal division schedule.
lecturer of 2024/2025 Autumn semester
Not opened for teaching. Click the study programme link below to see the nominal division schedule.
Course aims
Develop basic knowledge of the concept, nature, development of public services and the role of document management in the service development process.
Brief description of the course
Definition and nature of the service. Service and product specifications. Production of the service and its parties Procedurality. Service quality assessment and assurance. Standardization. Different aspects of quality management. TQM. Standards for quality management and document management. Definition of public services. Problems related to the management, targeting and analysis of public service provision. Problems with public service requirements and principles. Public service channels. Public service impact assessment indicators. Process - based management. Directory of public services. Prohibition of double query (taxonomy). The direction from document management to comprehensive information management. Common vocabularies, classifiers and other features supporting information management. Harmonization of metadata, document types and formats and procedural statuses. Single point of contact. Promoting the exchange of documents and data between different systems. Unlocking the potential of X-Road document exchange services. Single electronic contact point, life cycle services, empowerment of rights. User convenience.
Learning outcomes in the course
Upon completing the course the student:
- has knowledge of the nature and principles of development of services, including public services;
- is able to organize the development, marketing and ordering of document and archive management services;
- has the skills to develop a product / service, to choose a service provider.
Teacher
lekt Kädi Riismaa, ajalookandidaat
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