Course code

IFI7223.DT

old course code

Course title in Estonian

Infotehnoloogia töökorraldus ja haldamine

Course title in English

IT Operations and Management

ECTS credits

6.0

Assessment form

Examination

lecturer of 2024/2025 Spring semester

Guido Leibur (language of instruction:Estonian)

lecturer of 2025/2026 Autumn semester

Not opened for teaching. Click the study programme link below to see the nominal division schedule.

Course aims

The aim of the course is to introduce the best practices from both global and Estonian contexts to enhance the organization of work processes within IT organizations.
The focus of the course is on activities related to IT management.

Brief description of the course

The course addresses various methodologies for IT work organization (including ITIL, ISO 20000, MOF, LEAN, DevOps, Kanban, etc.). Work organization is examined from the perspectives of strategy, planning, transition, and maintenance. Within the context of organizational processes, various activities and roles are clarified, with a particular emphasis on the skill of process optimization.

Learning outcomes in the course

Upon completing the course the student:
- understands the key concepts of work organization;
- has acquired basic knowledge of various methods and principles of work organization;
- is able to assess, implement, and optimize IT processes;
- is capable of setting goals and metrics to evaluate result.

Teacher

Guido Leibur

Additional information

To be eligible to take the exam, the student must submit an independent work at least 3 days before the exam.

Study programmes containing that course

Information Technology Management (DTITM/25.DT)
Management of Information Technology (IFITM/24.DT)
Management of Information Technology (IFITM/23.DT)
Management of Information Technology (IFITM/22.DT)
Management of Information Technology (IFITM/21.DT)
Management of Information Technology (IFITM/20.DT)
Management of Information Technology (IFITM/19.DT)