Principles of Service Design
Course code
AISS.200
old course code
Course title in Estonian
Teenusedisaini põhimõtted
Course title in English
Principles of Service Design
ECTS credits
6.0
Assessment form
Examination
lecturer of 2023/2024 Spring semester
Not opened for teaching. Click the study programme link below to see the nominal division schedule.
lecturer of 2024/2025 Autumn semester
Not opened for teaching. Click the study programme link below to see the nominal division schedule.
Course aims
The course presents the core ideas and principles of service design and design thinking, as well as their application to human technology interaction development.
Brief description of the course
The course consists of five workshops and one book, from which an essay is written:
1. principles of service design and design thinking;
2. key methods in service design;
3. using participatory design methods in human technology interaction;
4. service design for technology and knowledge-intensive business environments;
5. digital services and user orientation.
1. principles of service design and design thinking;
2. key methods in service design;
3. using participatory design methods in human technology interaction;
4. service design for technology and knowledge-intensive business environments;
5. digital services and user orientation.
Learning outcomes in the course
Upon completing the course the student:
- involves various stakeholders in the innovation and improvement of analog and digital services and tools;
- deploys creative development methods and understands the basics of facilitating group work.
- involves various stakeholders in the innovation and improvement of analog and digital services and tools;
- deploys creative development methods and understands the basics of facilitating group work.
Teacher
Tuomas Harviainen
Study programmes containing that course